Please ask your sales representative for an account.  Once an account is requested, it is set up by our web manager and the log-in information is sent directly to the customer.  The password can be changed upon the initial log-in.

Yes. Though our default method of sending reports is an electronically signed PDF, you may also receive Word documents, hard copies, etc., but additional charges may apply.

The report is an electronically signed (in compliance with 21 CFR Part 11) PDF. The report is signed by the scientific reviewer and the Study Director. It is delivered to the customer electronically or made available via the secure document delivery system of our website.

Yes. The proposal may require that a draft report be sent to the customer for review and comment prior to finalization.

Yes. The draft report is prepared by the Study Director and circulated to the quality control reviewer, followed by the scientific reviewer.

No. Within the same study, multiple shipments of test compounds may or may not be tested according to identical protocols, as appropriate.

Yes. Though our Lab Personnel creates the study protocol, the Study Director, Scientific Reviewer, and/or the customer may have input at this stage, as appropriate. The study protocol contains sufficient detail to conduct the study.

In-study updates may be issued during the progress of the study, typically between steps as outlined in the SOW.  This is most often done when customer in-put is required before proceeding to the next step.  A post-study quality assurance (QA) audit is included for the GLP studies or upon request by the customer.

Upon receipt of test compounds, a designated person at Absorption Systems will electronically confirm the receipt of test compounds.

Your study will be given a Reference Study Number at the time of the proposal.

Many of our SOWs and proposals go through multiple revisions. A proposal is only final once the customer agrees to it. Signed proposals can be modified through execution of a change order.

A Study Director (SD) is assigned. This person oversees the experimental portion of the study. A Project Coordinator also tracks the progress of all studies to be sure they meet all previously agreed-upon timelines.

The Account Manager prepares the SOW. However, it is reviewed, as appropriate, for scientific content by one of our scientific experts.

Yes. A 50% prepayment may be required from new customers prior to study initiation.

The sales team consists of a Business Development Manager (BDM: regional sales representative) and an Account Manager (AM). The BDM is usually the first contact with the customer. The AM is responsible for much of the subsequent correspondence with the customer.

The customer works with our sales team to develop a scope of work (SOW) and pricing for a study. Once the SOW (study outline) is agreed to by the customer, it is used as the basis for a proposal, and the customer must sign and return the signed proposal to initiate a study. The customer then sends test compounds to our facility. Next, the Lab Personnel prepares a study protocol from the SOW (sign-off on the protocol may be necessary for work to begin). The experimental portion of the study is carried out under the direction of the Study Director, such that previously agreed-upon timelines are met. The report is generated and sent through quality control. It is then finalized and sent to the customer electronically or made available via the secure document delivery system of our website.